Refund & Returns Policy

Effective Date: April 5, 2025

Website: BlueOpticWear.com
Business Name: Ali & CO. LTD
Email: itxali309@gmail.com
Address: Khalid Town, G.M. Abad, Faisalabad, Pakistan

Thank you for shopping with BlueOpticWear.com. Your satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help!

1. Return Policy

You may return physical products purchased from BlueOpticWear.com under the following conditions:

  • Return Timeframe: You have 30 days from the date of delivery to initiate a return.
  • Item Condition: Products must be unused, undamaged, and returned in the original packaging.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Non-Returnable Items:

  • Items that are used, damaged, or altered after delivery.
  • Sale or clearance items are considered final sale and cannot be returned.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us
    Email itxali309@gmail.com with your order number, reason for return, and any relevant photos if the item is defective.
  2. Receive Return Instructions
    Our customer support team will review your request and, if eligible, send you a Return Authorization Number (RAN) and instructions for return shipping.
  3. Send the Item
    Securely package the item along with a copy of your receipt and clearly label it with your Return Authorization Number.

Important: Returns without a valid Return Authorization Number may not be accepted.

3. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrectly sent by us.
  • Original shipping charges are non-refundable.
  • We recommend using a trackable shipping service. We are not responsible for items lost during return shipping.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund:

  • Approved Refunds: If your return is approved, a refund will be issued to your original method of payment within 7–10 business days.
  • Partial Refunds: In some cases, only partial refunds are granted if:
    • The item is not in its original condition, is damaged, or is missing parts not due to our error.

Delayed Refunds:
If you haven’t received a refund after 15 business days, please contact your bank or payment provider. If the issue persists, reach out to us at itxali309@gmail.com.

5. Exchanges

We only replace items if they are defective or damaged.
To request an exchange, please email itxali309@gmail.com with your order details and photos of the defect.

6. Cancellations

You may cancel your order within 2 hours of purchase.
After this period, if the order has already been processed or shipped, you will need to wait until you receive the item and then initiate a return.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please notify us within 7 days of receiving your order:

  • Email itxali309@gmail.com with your order number and photos showing the issue.
  • We will arrange for a replacement or full refund at no additional cost to you.

8. Contact Us

If you have any questions about your return, refund, or exchange, please contact our customer support team:

📧 Email: itxali309@gmail.com
📍 Address: Khalid Town, G.M. Abad, Faisalabad, Pakistan

By placing an order on BlueOpticWear.com, you agree to the terms of this Refunds and Returns Policy.